NEED HELP? CONTACT US!
Phone Support:
- (888) 364-9995
- 8am to 5pm ET (Monday – Friday) (excluding company holidays)
- Response time of 4 business hours
Email: support@ninthbrain.com
Resolution Process:
- Trouble Ticket opened.
- Engineer is assigned to determine and correct the error.
- Engineer initiates work to correct the error.
- Periodic reports provided on the status of the correction.
SOFTWARE MAINTENANCE
Software service maintenance is provided to all subscribing clients for no additional fee. This includes:
- Maintenance releases
- Enhancements
- New versions, additions, and modifications
- Bug fixes to bring the service into substantial conformance with its then current user guide.
Scheduled Outages are usually scheduled during midnight and 8AM ET and clients are usually notified via a message on the NBS login page at least 24 hours prior to maintenance.