Quality Improvement
Maintaining a competitive edge is usually achieved through improving business processes, improving quality of care, maintaining customer support, and controlling costs. Most successful companies are committed to continuous quality review of their services and key processes. The Ninth Brain Suite Quality Improvement tool provides an incident tracking program where continuous monitoring can be easily achieved. Use this area to:
- Implement the 19 predefined incidents, or define your own custom incidents
- Allow employees to initiate an incident- anonymously if you like
- Assign access to incidents on a "need-to-know" basis
- Provide employee access to Quality Plans
- Be alerted to incidents needing review
- Use the reports for analysis of key performance indicators
- Provide 360 feedback
- Quickly view High Risk or Legal issues
