Do I need to buy any hardware?

No, all that is needed to use NBS is a computer with internent access. That's the beauty of a web-based software program.

Is it difficult to set up?

It certainly is not difficult to set up your Ninth Brain Suite. You will be guided every step of the way. As with any software program, you are encouraged to take your time and give careful consideration to the instructions while setting up each area. We provide tools and tips along the way, such as an electronic upload feature for initially entering individual and certification information. Scattered throughout the system are quick add and mass update features which greatly decrease the time needed to enter data. If you just don't have the time or the staff for the initial setup, Ninth Brain will (for a fee) do it for you. Simply ship us the data (in electronic form or a hard copy), and we will get you up and running in no time.

How is my data secured?

Communication between your browser and our software is secured using the SSL protocol (secured socket layer). This provides for both domestic-grade and international-grade 128-bit encryption of all communications between your PC and Ninth Brain's servers. Ninth Brain's servers are secured at Iserv, one of the premier sources of secured hosting space in the Midwest. Iserv data center provides the power, bandwidth, and scalability necessary to make your business operational. The electromechanical systems are fully redundant - from the power sources and cooling systems, to the fiber backbones and network components. Iserv has multiple Internet connections and a highly available routing/switching architecture. This means that your connection is not only secure, but it is extremely reliable.

Is my data backed up?

Yes.  Data is backed up nightly and written to multiple disks instantly.  We can perform full backup recovery in the event of a system-wide emergency.  All data and documents are also backed up to tape nightly and are taken off site weekly.

For optimum performance, Ninth Brain recommends the following requirements for Ninth Brain Suite:
• The latest version of your favorite Internet browser. Ninth Brain Suite has been tested with and supports Internet Explorer 7.0 and newer, Mozilla Firefox 3.0 and newer, and Safari 4.0 and newer.
• 56K modem or higher. A high speed/broadbrand connection is recommended for viewing interactive education content.
To fully access all that NBS has to offer, Ninth Brain recommends the following, which are available as free downloads:
• Microsoft Windows Media Player
• Adobe Acrobat Reader
• PowerPoint Viewer

Can I use Ninth Brain Suite if I have a Mac instead of a PC?

Users of NBS should not have any problems using a Mac computer. They will be able to view their record, take courses, and perform most of the tasks associated with NBS. Likewise, administrators will be able to perform most functions of NBS using a Mac.

How does a subscription to Ninth Brain Suite work?

Once your company makes the decision to use NBS as their management tool and completes the required data input, NBS is ready to use. Your Site Director or other administrator will assign your initial logon name and password, and then you will be ready to access any of the tools to which your company subscribes. You are able to change your password at any time.

How do I access Ninth Brain Suite from any computer?

Assuming the Internet browser meets NBS's minimum requirements, you can truly access NBS anywhere the Internet is available. Once you access the Internet, just go to https://suite.ninthbrain.com and sign in with your personal logon name, password, and company ID. It is that simple.  It is even possible to obtain your own custom company URL.  Just ask us how.

Is the online education accredited?

All online education offered as Ninth Brain Suite courses are fully accredited for EMS certifications/licenses by Continuing Education Coordinating Board for EMS (CECBEMS) and for nursing licenses by American Nurses Credentialing Center (ANCC) through Wild Iris Medical Education and/or MedicEd.com.. The courses are available for all to take. State requirements for certification levels dictate if you will receive credit toward your license/certification renewal.

What types of courses are available?

Ninth Brain Suite presents over 100 accredited courses as part of the subscription package. These courses are provided to NBS by online continuing education providers who are responsible for maintaining content and accreditation. The topics are broad and current. Many times, they fulfill state and national re-certification requirements for nursing and EMS certifications/licenses. In addition to the NBS Library, your company can create an unlimited number of education courses, in any format, and assign credit for your employees.

What types of Employee Health Events are tracked?

Ninth Brain Suite has defined over 15 different types of Employee Health Incidents to track. These incidents are standard occupational health events, such as immunizations, TB testing, grip test, physical exams, etc. You can also record all of your OSHA Injury/Illness recordable episodes, which will feed to the federal reporting forms. As an added feature, you can create custom employee health incidents to capture your own specific health events.  

What types of alerts are issued, and how are they displayed?

Alerts are displayed on your Operational Dashboard.  They range from notification of pending/expired credentials to employee health event reminders and quality improvement incidents that need your attention.  In addition to posting on your Dashboard, alerts can be delivered via email.

What are Ad-Hoc Reports?

Ad-Hoc Reports are reports that you define. This is a great feature of Ninth Brain Suite. The Ad Hoc Report Feature is easy to use, secure, and delivers real-time data to whomever, whenever, and as frequently as you like. Reports you define in NBS can be exported to Excel and saved to your computer. You truly have control over all of the data you input to your Ninth Brain Suite.

How is access to data controlled in my company?

Ninth Brain Suite is designed to give you full control over who accesses your company data. Security is assigned from the top down, meaning that the Site Director delegates Module Directors, who in turn delegate administrative access to each area within the module. The hard part is figuring out who gets access to the administrative areas, the easy part is actually assigning the security.

I can’t login, what do I do?

If you are having problems logging in to Ninth Brain Suite, please contact your company's password administrator for further assistance.  For security reasons Ninth Brain Customer Support does not reset or update passwords.

Once we subscribe to NBS, how do I learn how best to utilize all the features? What if I have questions or needs help?

From the onset, one of our trainers is assigned to walk you through the set up process and provide training and support until you are comfortable with all of the features in NBS. One-on-one training sessions are available as well as telephone and email support. An extensive help resource is also available on the NBS site.

Contact us for answers to other questions 1-866-656-2620 ext. 24